Associate Support Engineer (12-Month Contract) - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. invites applications for Associate Support Engineer (12-Month Contract) in Singapore. The role focuses on troubleshooting Desktop & IT-related issues and delivering post-sales maintenance support to clients.

You will support on-site and remote end-users, perform installations and migrations, document steps, and report to the Team Lead. Diploma in IT and 1–2 years’ IT support experience are preferred; willingness to handle after-hours tasks as needed.

Qualifications

• Troubleshooting desktop & IT-related issues.
• Provide post-sales maintenance support to clients.
• Offer on-site and remote end-user support.

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on notebooks/desktops and peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Keep customers informed on support development and progress.
• Report to Team Lead/Manager during support requests.

Skills

Troubleshooting

IT support

Customer service

Documentation

Education

Nitec/Diploma in Information Technology

Job description

Associate Support Engineer (12-Month Contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $2,600 - $3,000

Job Summary:

The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Participate in the service ticket system and task assignment and scheduling processes.
• Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Other tasks and projects as assigned by Manager or Management.

Requirements:

• Nitec/Diploma in Information Technology.
• Experience working in an IT support role for about 1-2 years.
• Versed in practical troubleshooting and problem analysis techniques with customer support background preferred