Associate Support Engineer | Up to $3K | 12 Month Contract - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 29,000 - 33,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an Associate Support Engineer (12-Month Contract) in Singapore.

The role focuses on troubleshooting Desktop and IT-related issues, providing post-sales maintenance support to clients, and ensuring timely service delivery. The position follows a Mon-Fri work week, 9am-6pm, with on-site office at Thye Hong Centre (Bukit Merah). The ideal candidate holds a Nitec/Diploma in Information Technology with 1-2 years IT support experience and strong

Qualifications

• Nitec/Diploma in IT.
• Experience in an IT support role for about 1-2 years.
• Versed in practical troubleshooting and problem analysis techniques with customer support background preferred.

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Participate in the service ticket system and task assignment and scheduling processes.
• Adhere to SOPs to carry out duties and escalate issues to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Other tasks and projects as assigned by Manager or Management.

Skills

Desktop support

Troubleshooting

Customer support

Education

Nitec/Diploma in Information Technology

Job description

Associate Support Engineer (12-Month Contract)

• Working Day: Mon to Fri
• Working Hours: 9am - 6pm
• Office Location: Thye Hong Centre (Bukit Merah)
• Salary: $2,600 - $3,000
• Nitec/Diploma in Information Technology.
• Experience working in an IT support role for about 1-2 years.
• Versed in practical troubleshooting and problem analysis techniques with customer support background preferred

Job Summary

• The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Participate in the service ticket system and task assignment and scheduling processes.
• Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Other tasks and projects as assigned by Manager or Management.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTDEANO:14C7279