Infrastructure Support Engineer (12-Month Contract) - LCYL

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking an Infrastructure Support Engineer on a 12-month contract in Singapore. The role focuses on monitoring and maintaining infrastructure architecture, ensuring uptime and security across Windows and Linux platforms.

The ideal candidate has 2-3 years of hands-on IT infrastructure experience, including VMware, Hyper-V, AD/RDS, and Microsoft 365 administration, with a Diploma/Degree in IT or CS. Office location: Thye Hong Centre, Bukit Merah.

Qualifications

• Diploma or degree in Computer Science or IT, or 2-3 years' relevant deployment/maintenance experience.
• Experience administering Microsoft Server and SQL Server environments.
• Experience with virtualization (VMware and Hyper-V) and AD/RDS.
• Experience with Email systems (Microsoft 365) and EUC troubleshooting.
• Networking/perimeter security/WAN experience and cybersecurity awareness.

Responsibilities

• Oversee infrastructure operations and ensure adherence to IT standards and procedures.
• Monitor daily infrastructure traffic and performance; assist with upgrades and deployments.
• Configure hardware, systems software, and related environments; document maintenance steps.
• Serve as first point of contact for incidents; escalate unresolved issues promptly.
• Support service level objectives and track performance metrics for continual improvements.

Skills

Windows & Linux Admin

VMware

Hyper-V

AD/RDS

Microsoft 365 Admin

Networking Security

Troubleshooting

Education

Diploma/Degree in Computer Science or IT

Tools

Windows Server

SQL Server

VMware

Microsoft 365

Job description

Infrastructure Support Engineer (12-Month Contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $4,000 - $5,000

Responsibilities:

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Requirements:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.