Infrastructure Engineer: End-User Computing & IT Ops

User Experience Researchers Pte.Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

User Experience Researchers Pte.Ltd in Singapore is seeking an IT Infrastructure Engineer to deliver Level 1–2 end-user computing support and maintain the ICT environment. You will handle desktops, laptops, collaboration tools, troubleshoot issues, provision devices and assist with onboarding.

You will collaborate with vendors, document procedures, support after-hours maintenance, and coordinate upgrades and security measures to ensure service reliability for government ICT-related work.

Qualifications

• A degree or diploma in Computer Science, Computer Engineering, Information Technology or an equivalent.
• Preferably 3 years or more of relevant experience in desktop support or IT infrastructure operations.
• Good understanding of networking technologies including LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN, and infrastructure security technologies.
• Certifications such as CCNA, ITIL, Microsoft or CompTIA would be advantageous.
• Proactive and self-motivated with good organizational, problem-solving and multitasking skills.
• Ability to work independently with minimal supervision and coordinate with vendors.

Responsibilities

• Provide Level 1 and Level 2 end-user computing support for devices, OS, productivity apps and peripherals.
• Troubleshoot hardware, software, network connectivity and access issues within SLAs.
• Assist onboarding/offboarding including workstation provisioning and account setup.
• Support enterprise collaboration platforms, email, remote access and workplace tech services.
• Escalate complex incidents and coordinate follow-ups with vendors.
• Maintain documentation of incidents, procedures and knowledge articles.
• Participate in after-hours support and scheduled maintenance when required.
• Coordinate infrastructure maintenance, upgrades, migrations and technology refresh.
• Assist in incident investigations and root-cause analysis.

Skills

End-user support

Desktop support

Troubleshooting

Networking basics

Documentation

Vendor coordination

Communication

Education

Degree in CS/IT/Engineering

Tools

Active Directory

ITIL

Microsoft 365 Admin

Job description

User Experience Researchers Pte.Ltd in Singapore is seeking an IT Infrastructure Engineer to deliver Level 1–2 end-user computing support and maintain the ICT environment. You will handle desktops, laptops, collaboration tools, troubleshoot issues, provision devices and assist with onboarding.

You will collaborate with vendors, document procedures, support after-hours maintenance, and coordinate upgrades and security measures to ensure service reliability for government ICT-related work.