End User Computing Engineer - Tech Lead (IT Support)

SERVBRIDGE INCORPORATED PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

SERVBRIDGE INCORPORATED PTE. LTD. in Singapore seeks an IT support professional to diagnose and resolve desktop, software, and hardware incidents. The role focuses on End User Computing, escalation to Level 2, and timely service restoration for customers.

Ideal candidates have 1–3 years of desktop support experience and strong verbal/written communication skills; training is provided for relevant experience.

Qualifications

• Minimum ITE/Diploma or equivalent education.
• Minimum 1-3 years experience with general desktop support.
• Relevant experience will be considered with training provided.
• Excellent verbal and written communication skills.

Responsibilities

• To diagnose and resolve software and hardware-related incidents, including operating systems (Windows and MacOS) and across a range of standard software applications.
• To assist all our users with any logged IT-related incident.
• To take ownership of End User Computing issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible.
• To act as escalation level 2 support to the team and junior engineers.
• To elevate incidents to other support teams where necessary.
• To accurately record, update, and document requests using the ITSM system.
• To perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
• To lead and manage team resources including scheduling and assignment where required.
• To maintain a high level of customer satisfaction at all times.
• To maintain a cordial and respectful relationship with the client's point of contact.

Skills

Desktop support

Communication skills

Education

ITE/Diploma

Job description

SERVBRIDGE INCORPORATED PTE. LTD. in Singapore seeks an IT support professional to diagnose and resolve desktop, software, and hardware incidents. The role focuses on End User Computing, escalation to Level 2, and timely service restoration for customers.

Ideal candidates have 1–3 years of desktop support experience and strong verbal/written communication skills; training is provided for relevant experience.