IT Infrastructure Engineer/Operations-L1/L2 end user support

Tap Growth ai; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an IT Infrastructure Engineer to manage and optimize our technical environment, ensuring high availability for critical services. You will design robust solutions that support our digital transformation and security posture.

The role requires hands-on support experience, networking know-how, and comfort working on-site in Singapore. If you have CCNA/ITIL or Microsoft/CompTIA certs, you will be preferred.

Qualifications

• 3+ years in IT infrastructure or desktop support.
• Experience with hardware, software, and networking troubleshooting.
• Strong knowledge of endpoint security and incident analysis.
• Exposure to vendor management and contract coordination.
• Certifications such as CCNA or ITIL are a plus.

Responsibilities

• Provide Level 1–2 end-user support for desktops, laptops, OS and printers.
• Troubleshoot hardware, software, network connectivity, and remote-working issues.
• Maintain networking basics including DNS, DHCP, and VPN.
• Provision devices and configure accounts/access for onboarding/offboarding.
• Support infrastructure upgrades, migrations and technology refresh programs.
• Monitor endpoint security and perform incident root-cause analysis.
• Coordinate with vendors and service providers on contracts.

Skills

Desktop support

End-user computing

IT infrastructure operations

Level 1-2 support

Networking troubleshooting

Networking (LAN/WAN/TCP-IP)

Device provisioning & onboarding/off-

System upgrades & migrations

Endpoint security & incident analysis

Vendor management

Tools

CCNA

ITIL

Microsoft Certifications

CompTIA

Job description

We're Hiring: IT Infrastructure Engineer!

We are seeking a proactive and skilled IT Infrastructure Engineer to manage, maintain, and optimize our technical environment. The ideal candidate will ensure the stability, security, and scalability of our systems to support business operations in Singapore. You will play a key role in designing robust solutions that drive our digital transformation and ensure high availability for all critical services.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Infrastructure Engineer

What You'll Do:

• Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations
• Strong Level 1 / Level 2 end-user support experience covering desktops, laptops, operating systems, productivity applications, printers and peripherals
• Hands-on troubleshooting of hardware, software, network connectivity, access and remote-working issues
• Good understanding of networking, including LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Experience with device provisioning, software installation, account/access configuration, onboarding and offboarding
• Experience supporting infrastructure maintenance, system upgrades, migrations and technology refresh activities
• Exposure to endpoint/infrastructure security, incident investigation and root-cause analysis
• Experience working with vendors, service providers and business users, including contract/vendor management
• Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA would be advantageous