Infrastructure Engineer

Tap Growth ai; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tap Growth ai in Singapore is seeking an Infrastructure Engineer to design, build and maintain our scalable IT backbone. You will ensure security, availability, and reliability across desktops, servers and network services while applying best practices in incident response and change management.

The ideal candidate has 3+ years in IT infrastructure or desktop support, experience with LAN/WAN, DNS/DHCP, VPN, and strong vendor coordination. Certifications like CCNA/ITIL/CompTIA are a plus.

Qualifications

• 3+ years in IT infrastructure or desktop support.
• Strong desktop and laptop support across OS and productivity apps.
• Hands-on troubleshooting of hardware, software, and network issues.
• Experience with vendors and contract management.
• Certs such as CCNA/ITIL/CompTIA are advantageous.
• Government/project environments and CAT 1 exposure preferred.

Responsibilities

• Design, build and maintain a scalable IT infrastructure.
• Ensure systems are secure and highly available.
• Provide Level 1/2 end-user support and incident handling.
• Coordinate with vendors and service providers.
• Assist in upgrades, migrations and technology refresh activities.
• Monitor and optimize infrastructure proactively.

Skills

End-user support

Desktop & laptop support

Networking basics

Device provisioning

Security awareness

Vendor management

CAT 1 exposure

Education

IT certifications (CCNA/ITIL/CompTIA)

Tools

VPN tooling

Job description

We are looking for a dedicated Infrastructure Engineer to join our dynamic team in Singapore. You will play a crucial role in designing, building, and maintaining our robust IT infrastructure. The ideal candidate will ensure our systems are scalable, secure, and highly available to support our growing business needs. We value technical excellence, reliability, and a proactive mindset toward system optimization.

• Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations
• Strong Level 1 / Level 2 end-user support experience covering desktops, laptops, operating systems, productivity applications, printers and peripherals
• Hands-on troubleshooting of hardware, software, network connectivity, access and remote-working issues
• Good understanding of networking, including LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Experience with device provisioning, software installation, account/access configuration, onboarding and offboarding
• Experience supporting infrastructure maintenance, system upgrades, migrations and technology refresh activities
• Exposure to endpoint/infrastructure security, incident investigation and root-cause analysis
• Experience working with vendors, service providers and business users, including contract/vendor management
• Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA would be advantageous
• Government/project environment experience and CAT 1 exposure would be highly preferred