Regional IT Operations Engineer: End-User & Network Pro

PEOPLE PROFILERS PTE. LTD.; Singapore; Presencial; SGD 60.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Descripción de la vacante

People Profilers Pte Ltd is seeking a Regional IT Operations Engineer to keep day-to-day IT running for staff across the region, focusing on end-user support and second-line network/server duties. You will be the go-to technical contact for Singapore and support colleagues remotely or onsite.

The role covers desktop provisioning, Intune/Autopilot management, collaboration tools support, and IT governance. Travel regionally may be required; a diploma/degree in IT and 5–8 years of relevant

Formación

• 5-8 years of desktop support or IT operations experience.
• Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus.
• Solid networking fundamentals: TCP/IP, VLANs, Wi-Fi, firewalls.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.

Responsabilidades

• Act as first point of contact (L1/L2) for hardware, software, M365 and access issues regional offices and data centres.
• Provision, image and deploy laptops, desktops, mobile devices and peripherals; manage joiner/mover/leaver end-to-end.
• Manage endpoints through Intune/Autopilot with patching, encryption and EDR/AV policies.
• Support collaboration tools like Teams, SharePoint/OneDrive, video conferencing and room systems.
• Maintain IT asset register, software licences and spare equipment stock.
• Deliver IT onboarding and user guides or training where needed.
• Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN; basic config changes.
• Monitor connectivity and coordinate with ISPs and vendors to restore service.
• Administer Windows Server, AD/Entra ID, DNS/DHCP and file services; backups and VMs.
• Write and maintain SOPs, network diagrams and knowledge-base articles.
• Provide after-hours support for maintenance or incidents.

Conocimientos

End-user support

Network troubleshooting

Windows/AD/Entra ID

Microsoft 365

VMware/Hyper-V

Educación

Diploma/degree in IT

Herramientas

Intune

Autopilot

VPN

Fortinet

Palo Alto

Cisco

ServiceNow

Jira Service Management

Freshservice

VMware

Hyper-V

Descripción del empleo

People Profilers Pte Ltd is seeking a Regional IT Operations Engineer to keep day-to-day IT running for staff across the region, focusing on end-user support and second-line network/server duties. You will be the go-to technical contact for Singapore and support colleagues remotely or onsite.

The role covers desktop provisioning, Intune/Autopilot management, collaboration tools support, and IT governance. Travel regionally may be required; a diploma/degree in IT and 5–8 years of relevant