IT Support Engineer

FRANK RECRUITMENT GROUP PRIVATE LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

FRANK Recruitment Group Private Ltd. seeks an IT Support Engineer (End-User) in Singapore to oversee daily end-user support, endpoint administration and IT operations, ensuring smooth technology services across the organisation.

The role requires 3+ years in IT desktop support, experience with Microsoft 365, and willingness to travel weekly to an industrial site, with after-hours support as needed.

Qualifications

• 3+ years of hands-on IT desktop support or end-user computing.
• At least 1 year of experience administering Microsoft 365 environments.
• Familiarity with endpoint management solutions, with ManageEngine Endpoint Central a plus.
• Strong troubleshooting and analytical skills with the ability to work independently.
• Good communication and collaboration across teams.

Responsibilities

• Manage IT helpdesk operations, incidents, service requests and troubleshooting for end-user devices and apps.
• Provide desktop support for laptops, desktops, printers, mobile devices and MS-based apps, including onboarding/offboarding.
• Administer user accounts, email services, access permissions, printing, and Windows system imaging and updates.
• Oversee IT asset inventory, meeting room tech, AV equipment and coordinate with external vendors for maintenance.
• Prepare operational reports, participate in after-hours rotations and other IT duties as required.

Skills

IT support

Microsoft 365 administration

Endpoint management

Troubleshooting

Communication

Tools

ManageEngine Endpoint Central

Job description

Role: IT Support Engineer [End-User]

Location: Singapore, southwestern

Role Summary

An opportunity for an IT Support professional to oversee daily end-user support, endpoint administration and IT operations, ensuring smooth technology services across the organisation.

Key Responsibilities

• Manage IT helpdesk operations, handling incidents, service requests and technical troubleshooting across end-user devices and applications.
• Provide desktop support covering laptops, desktops, printers, mobile devices and Microsoft-based applications, including user onboarding and offboarding.
• Administer user accounts, email services, access permissions, printing services and related IT systems.Maintain Windows environments through system imaging, software upgrades, security patching, hardware diagnostics and basic network troubleshooting.
• Oversee IT asset inventory, meeting room technology and AV equipment, while coordinating with external vendors on maintenance and technical support.
• Prepare operational reports and team updates, participate in after-hours support rotations and undertake other IT operational duties as required.

Requirements

• Minimum 3 years of hands-on experience in IT desktop support or end-user computing.
• At least 1 year of experience administering Microsoft 365 environments.
• Familiarity with endpoint management solutions; experience with ManageEngine Endpoint Central will be an advantage.
• Good technical troubleshooting, analytical and problem-solving abilities, with the ability to work independently.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Reliable, organised and comfortable following established IT processes, including travelling to an assigned industrial worksite once a week and providing occasional after-hours or weekend support.