IT Infrastructure Engineer/Operations-L1/L2 end user support

Rapsys Technologies Pte Ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Rapsys Technologies Pte Ltd. in Singapore is seeking an IT Infrastructure Engineer to design, implement, and optimize our technical environment. You will ensure stability, security, and scalability to support business operations from our office in Singapore.

The role focuses on end-user computing, desktop support, and network-related troubleshooting with hands-on provisioning and incident handling. This on-site position offers opportunities to contribute to digital transformation initiatives.

Qualifications

• Minimum 3 years in IT infrastructure or end-user computing.
• Hands-on experience with desktop support and device provisioning.
• Experience with networking basics (LAN/WAN, DNS, DHCP) and VPN.

Responsibilities

• Provide Level 1/2 support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, networks, and remote-working issues.
• Assist with system upgrades, migrations, and technology refreshes.
• Participate in security investigations and root-cause analyses.

Skills

Desktop support

End-user computing

Networking basics

Troubleshooting

Vendor management

Security basics

Tools

Windows OS

VPN

CCNA

Job description

We're Hiring: IT Infrastructure Engineer!

We are seeking a proactive and skilled IT Infrastructure Engineer to manage, maintain, and optimize our technical environment. The ideal candidate will ensure the stability, security, and scalability of our systems to support business operations in Singapore. You will play a key role in designing robust solutions that drive our digital transformation and ensure high availability for all critical services.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: IT Infrastructure Engineer

What You'll Do:

• Preferably 3+ years of relevant experience in desktop support, end-user computing or IT infrastructure operations
• Strong Level 1 / Level 2 end-user support experience covering desktops, laptops, operating systems, productivity applications, printers and peripherals
• Hands-on troubleshooting of hardware, software, network connectivity, access and remote-working issues
• Good understanding of networking, including LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Experience with device provisioning, software installation, account/access configuration, onboarding and offboarding
• Experience supporting infrastructure maintenance, system upgrades, migrations and technology refresh activities
• Exposure to endpoint/infrastructure security, incident investigation and root-cause analysis
• Experience working with vendors, service providers and business users, including contract/vendor management
• Relevant certifications such as CCNA, ITIL, Microsoft or CompTIA would be advantageous