Inbound Call Centre Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading research support company in Singapore is seeking a team member for its Inbound Team. This role involves handling incoming enquiries, guiding respondents through survey processes, and ensuring project timelines are met. Candidates should have at least one year of call center experience and strong communication skills. This position is based in Clarke Quay office, with a yearly renewable contract.

Qualifications

• At least 1 year of call center experience.
• Strong verbal and written communication skills.
• Proficient in digital tools such as Microsoft Office or similar systems.

Responsibilities

• Handle 40-60 incoming enquiries daily through calls and emails.
• Guide respondents through survey completion.
• Conduct survey interviews via phone.
• Identify inconsistencies in responses.
• Interpret survey questions and explain intent.
• Ensure project timelines and KPIs are met.

Skills

Verbal communication

Written communication

Customer service

Tools

Microsoft Office

Job description

Inbound Team

Contract yearly renewable

Location: Clarke Quay office

Hours: Monday to Fridays, office hours

If you're passionate about contributing to public service and enjoy meaningful conversations, this role offers the opportunity to support national research efforts that inform Singapore’s social and economic policies. You will be part of a team that handle inbound enquiries and conducting structured interviews.

Responsibilities

• Handle 40-60 incoming enquiries daily through calls and emails in a professional and service-oriented manner
• Guide respondents through survey completion, addressing questions and providing clarification as needed
• Conduct survey interviews via phone and assist individuals who require follow-up to complete their responses
• Identify inconsistencies in responses and apply appropriate questioning to clarify
• Interpret survey questions and explain their intent to support respondent understanding
• Ensure project timelines and key performance indicators are met

Requirements

• At least 1 year of call centre experience
• Strong verbal and written communication skills
• Proficient in digital tools such as Microsoft Office or similar systems

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394