Import Customer Service Executive (Airfreight, General Import, CargoWise)

Recruit Expert Pte Ltd; Singapore; On-site; SGD 33,000 - 45,000; Full time

Job summary

Recruit Expert Pte Ltd in Singapore is seeking an Airfreight Import Operations Executive to manage end-to-end import shipments, coordinate with customers, airlines, and partners, and ensure timely delivery and accurate billing. You will handle documentation, customs clearance, shipment status updates, and resolve issues while maintaining compliant records and improving service quality.

This role requires a Diploma in Logistics and at least two years of airfreight experience, strong CargoWise

Qualifications

• Diploma in Logistics, SCM or equivalent.
• At least 2 years of airfreight forwarding experience handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Responsibilities

• Handle end-to-end airfreight import shipments, including arrivals, documentation, customs clearance, delivery arrangements, billing and closure.
• Liaise with customers, airlines, ground handling, trucking partners and internal departments to ensure timely processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Skills

Customer service

Coordination

Problem solving

Communication

Education

Diploma in Logistics / SCM

Tools

CargoWise

Job description

Roles & Responsibilities:

• Handle end-to-end airfreight import shipments, including shipment arrivals, import documentation, customs clearance, delivery arrangements, billing and shipment closure.
• Liaise with customers, airlines, ground handling agents, trucking partners and internal departments to ensure timely shipment processing and delivery.
• Attend to customer enquiries, provide shipment status updates and resolve operational issues, including shipment delays and documentation discrepancies.
• Monitor shipment progress and ensure compliance with customs regulations, service standards and internal operating procedures.
• Maintain accurate shipment records and billing documentation while identifying opportunities to improve operational efficiency and customer service standards.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding handling end-to-end import operations.
• Hands-on knowledge of import documentation, customs clearance, delivery coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Salary: $3,000 to $4,000

EA Licence: 19C9701
Registration: R1326740