Customer Service Executive (Training Provided for Fresh Grads)

Talents@Work Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Talents@Work Pte Ltd is seeking an Airfreight Customer Service Executive (Import/Export) in Singapore to manage end-to-end airfreight import shipments with a focus on accurate documentation, customs compliance, and timely updates to customers.

You will coordinate with airlines, ground handlers, trucking partners, and internal teams while maintaining SLAs and KPIs. Fresh graduates are welcome and training is provided.

Qualifications

• Solid knowledge of end-to-end airfreight import processes, including documentation, customs clearance, and billing.
• Fresh Graduates are welcome; training is provided.
• Strong operational and problem-solving skills with ability to manage multiple shipments.
• Excellent customer service skills with proactive communication.
• Good coordination with internal teams, carriers, and customers.
• Detail-oriented with strong organizational skills and follow-through.

Responsibilities

• Manage end-to-end airfreight import shipments, including arrival, documentation, customs clearance, delivery, billing, and closure.
• Act as the primary point of contact for customers on import shipments and provide timely updates.
• Coordinate with airlines, ground handling agents, trucking partners, customs, and internal teams for execution and regulatory compliance.
• Monitor shipment status, ensuring SLAs and KPIs are met and procedures followed.
• Take ownership of complex shipments and resolve delays or documentation issues proactively.
• Identify bottlenecks and suggest process improvements to boost efficiency and accuracy.
• Maintain accurate shipment records, reports, and regulatory documentation.
• Guide junior staff on import procedures and best practices.
• Escalate unresolved issues to management and ensure timely follow-up.

Skills

Air freight operations

Customer service

Communication

Problem-solving

Detail-oriented

Multi-tasking

Documentation knowledge

Tools

CargoWise

Job description

About the role

The Airfreight Customer Service Executive (Import / Export) is responsible for managing end-to-end airfreight import shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. The role requires strong knowledge of airfreight import operations, shipment documentation, customs requirements, billing, and coordination with airlines, ground handling agents, trucking partners, customers, and internal teams.

Key responsibilities

• Manage end-to-end airfreight import shipments, including shipment arrival, documentation, customs clearance, delivery coordination, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import shipments, providing timely updates, handling enquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, customs authorities, and internal teams to ensure smooth shipment execution and compliance with regulations.
• Monitor shipment status and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments and proactively resolve delays, documentation discrepancies, or customs-related queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff on airfreight import procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management and ensure appropriate follow-up.

Requirements

• Air Freight and CargoWise Experience is an advantage
• Fresh Graduates are welcome (Training is provided)
• Solid knowledge of end-to-end airfreight import processes, including documentation, customs clearance, and billing.
• Strong operational and problem-solving skills, with the ability to manage multiple airfreight import shipments simultaneously.
• Excellent customer service skills with a professional and proactive approach.
• Good communication and coordination skills to work effectively with internal teams, carriers, customers, and other stakeholders.
• Detail-oriented with strong organizational skills and the ability to follow through on tasks independently.

Working Hours

• Monday to Friday: 9:00am – 5:30pm
• Alternate Saturday: 9:00am – 1:00pm

Company Chartered Transport Vehicle to office from

• Admiralty MRT
• Sengkang MRT
• Tampines MRT
• Tanah Merah MRT