Export Customer Service Executive (Airfreight, CargoWise)

Recruit Expert Pte Ltd; Singapore; Vor Ort; SGD 33.000 - 45.000; Vollzeit

Zusammenfassung

Recruit Expert Pte Ltd in Singapore is seeking a logistics professional to manage end-to-end airfreight export shipments, including bookings, documentation, cargo coordination and customs clearance.

You will work with customers, airlines, ground handlers, trucking partners and internal teams to ensure timely departures and accurate billing, with a focus on service quality and compliance.

Qualifikationen

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding and end-to-end export operations.
• Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Aufgaben

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Kenntnisse

Airfreight forwarding

Export operations

Customer service

Problem-solving

Ausbildung

Diploma in Logistics, Supply Chain Management, Business or equivalent

Tools

CargoWise

Jobbeschreibung

Roles & Responsibilities:

• Manage end-to-end airfreight export shipments, including booking arrangements, export documentation, cargo coordination, customs clearance, billing and shipment closure.
• Coordinate with customers, airlines, ground handling agents, trucking partners and internal departments to ensure smooth shipment execution and timely departures.
• Handle customer enquiries, provide shipment updates and resolve operational issues, including booking changes, documentation discrepancies and shipment delays.
• Monitor shipment schedules and ensure compliance with customs regulations, service level agreements and internal operational procedures.
• Maintain accurate shipment records, billing documentation and operational reports while supporting continuous improvements in service delivery and operational efficiency.

Requirements:

• Diploma in Logistics, Supply Chain Management, Business or equivalent.
• At least 2 years of experience in airfreight forwarding, handling end-to-end export operations.
• Hands-on knowledge of export documentation, customs declarations, cargo coordination and shipment billing.
• Proficient in CargoWise with strong coordination, customer service and problem-solving skills.

Salary: $3,000 to $4,000

Ref: 1996122

EA Licence: 19C9701
Registration: R1326740