HRSD Product Excellence Lead — AI Adoption & Success

ServiceNow; Singapore; Remote; SGD 85,000 - 120,000; Full time

Job summary

A global leader in innovative technology is seeking an HR Service Delivery (HRSD) product expert. This role involves leading strategic customer engagements, driving adoption of AI-powered capabilities, and influencing product strategy. Candidates should have over 7 years experience with the ServiceNow platform, along with strong communication and problem-solving skills. This is a unique opportunity to impact customer satisfaction and delivery of innovative solutions in Singapore.

Benefits

Flexible work environment

Career development opportunities

Qualifications

• 7+ years of experience with ServiceNow platform, 5 years in customer-facing role.
• Ability to resolve technical issues while understanding HR processes.
• Experience with large-scale HRSD initiatives.

Responsibilities

• Drive complex customer engagements for HRSD adoption.
• Develop strategies to reduce time-to-value.
• Lead escalation management for critical issues.
• Influence product roadmap through customer insights.

Skills

AI Integration

Customer Focus

Problem-Solving

Agile Methodologies

Communication

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

Job description

A global leader in innovative technology is seeking an HR Service Delivery (HRSD) product expert. This role involves leading strategic customer engagements, driving adoption of AI-powered capabilities, and influencing product strategy. Candidates should have over 7 years experience with the ServiceNow platform, along with strong communication and problem-solving skills. This is a unique opportunity to impact customer satisfaction and delivery of innovative solutions in Singapore.