HR & Payroll Support Specialist — Malay Speaker

HERDHR PRIVATE LIMITED; Singapore; Sur place; SGD 36 000 - 48 000; Plein temps

Résumé du poste

HERDHR PRIVATE LIMITED in Singapore seeks a Herd Support Executive to provide technical support for our products and services, mainly for our Malaysian client base. You will troubleshoot issues, resolve queries, and ensure smooth operation of our offerings.

The ideal candidate holds a bachelor's degree in CS/IT/HR, is fluent in Malay, has at least 1 year in HR/payroll, and exhibits strong communication and teamwork skills.

Qualifications

• Bachelor's degree in CS/IT/HR or related field.
• Must speak, read and write in Malay to handle Malay-speaking clients.
• Minimum 1 year of HR/Payroll experience must be shown.

Responsabilités

• Provide first-level support such as system settings, onboarding, payroll processing, etc.
• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot and resolve system issues, including login or data errors.
• Escalate complex issues to the second-level team or vendor as needed.
• Resolve customer complaints, feedback, and inquiries professionally.
• Provide information and assistance regarding our products and services.
• Generate monthly Support Performance reports for evaluation.

Connaissances

Strong communication

Malay language

Customer support

Problem solving

Formation

Bachelor's degree in CS/IT/HR or related field

Description du poste

HERDHR PRIVATE LIMITED in Singapore seeks a Herd Support Executive to provide technical support for our products and services, mainly for our Malaysian client base. You will troubleshoot issues, resolve queries, and ensure smooth operation of our offerings.

The ideal candidate holds a bachelor's degree in CS/IT/HR, is fluent in Malay, has at least 1 year in HR/payroll, and exhibits strong communication and teamwork skills.