HR and Fulfilment Coordinator

REDWOODS ADVANCE PTE. LTD.; Singapore; On-site; SGD 47,000 - 76,000; Full time

Job summary

REDWOODS ADVANCE PTE. LTD. in Singapore seeks an HR professional to manage recruitment, HR operations, analytics, and client accounts. The role covers end-to-end talent acquisition, onboarding, staff administration, and data-driven insights to support client projects.

You will analyze hiring metrics, generate weekly reports, maintain trackers, and coordinate with internal teams to ensure timely, accurate delivery and high service standards.

Responsibilities

• Recruitment & Talent Acquisition: Screen resumes and shortlist candidates
• Coordinate and schedule interviews
• Maintain recruitment tracker with daily updates
• Follow-up with candidates on attendance and confirmation
• Support employer branding and job postings
• Manage candidate pipeline from applications to hires
• HR Operations & Administration: Handle onboarding and offboarding processes
• Prepare documentation (contracts, onboarding forms)
• Manage staff records and HR systems
• Track attendance/onboarding completion
• Support internal communication to staff
• Maintain HR trackers (leave, onboarding status)
• Recruitment Analytics: Analyse source of hire, conversion funnel, cost per hire (if applicable)
• Reporting: Prepare weekly reports
• Managing client accounts: Serve as primary contact and maintain client relationships
• Work with internal teams to ensure timely, accurate delivery of client needs
• Analyze client needs and lead regular check-ins and reviews
• Monitor service standards and manage quality of sales and client engagement

Job description

Key Responsibilities:

1. Recruitment & Talent Acquisition

• Manage candidate pipeline (applications -> Interviews -> hires)
• Screen resumes and shortlist candidates
• Coordinate and schedule interviews
• Maintain recruitment tracker (daily updates)
• Follow-up with candidates (attendance, confirmation)
• Support employer branding / job postings

2. HR Operations & Administration

• Handle onboarding& offboarding processes
• Prepare documentation (contract, onboarding forms)
• Manage staff records and HR systems
• Track attendance /onboarding completion
• Support internal communication to staff
• Maintain HR trackers (leave, onboarding status, etc.)

3. Recruitment Analytics

• i. Analyse: Source of hire, Conversion funnel, Cost per hire (if applicable)
• ii. Reporting (Prepare weekly reports)

4. Managing client account such as but not limited to:

• Serve as the primary contact, strengthening and maintaining client relationships
• Work closely with internal teams to ensure seamless execution of new projects/projects, and to ensure timely, accurate delivery of client needs
• Analyse client needs and lead regular check-ins (such as weekly calls and/or meetings) and performance reviews to provide solutions in all aspect; and to drive client satisfaction and loyalty
• Monitor service standards and manage quality sales performance from pre- to post-sales
• Take active lead to engage management in client’s engagement and solutioning; and keep management abreast of the client relationship and the project’s progress
• Sales sign up verification (welcome and verification call)
• Sales Completion/recovery
• Customer Service & Retention
• Weekly and monthly reports