Housekeeping Supervisor: VIP Suites & Standards Lead

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality management firm in Singapore is seeking a Housekeeping Supervisor to set standards and supervise hotel housekeeping operations. The ideal candidate will train staff, ensure cleanliness, and manage complaints effectively. Experience in a supervisory role and strong leadership skills are essential for this position. Interested candidates can contact via WhatsApp or email their resume. Only shortlisted candidates will be notified.

Qualifications

• Experience in housekeeping management or supervisory roles.
• Strong leadership and communication skills.
• Ability to handle complaints and provide customer service.

Responsibilities

• Set housekeeping work standards and procedures.
• Supervise, train, and guide housekeeping team members.
• Conduct training and demonstrate equipment use and procedures.
• Inspect apartments for cleanliness and maintenance.
• Follow up on maintenance issues and special attention for VIP apartments.
• Update Front Office on room readiness.
• Investigate and resolve housekeeping complaints; recommend improvements.
• Participate in hiring, performance management, and team meetings.
• Prevent misuse of linen/equipment and report damages.
• Perform cleaning if required (staff shortage/emergency).
• Attend meetings and support company policies and values.
• Uphold company mission, vision, and policies.
• Act as a role model demonstrate professionalism, innovation, and people management.
• Ensure effective daily communication and internal coordination.
• Support HR activities (contract coordination, discipline, best practices).
• Participate in community events and maintain strict confidentiality and professionalism.
• Take on special projects as assigned.

Job description

A leading hospitality management firm in Singapore is seeking a Housekeeping Supervisor to set standards and supervise hotel housekeeping operations. The ideal candidate will train staff, ensure cleanliness, and manage complaints effectively. Experience in a supervisory role and strong leadership skills are essential for this position. Interested candidates can contact via WhatsApp or email their resume. Only shortlisted candidates will be notified.