Housekeeping Supervisor (Guest Room Team Leader)

UOL SOMERSET INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company in Singapore is seeking a Guest Room Team Leader to oversee housekeeping operations. The successful candidate will be responsible for supervising room attendants, ensuring high standards of cleanliness, and addressing resident concerns. This role requires strong leadership skills and attention to detail to enhance guest comfort and service quality. The ideal candidate should be proficient in housekeeping operations and have substantial experience managing teams.

Qualifications

• Full conversant with all housekeeping operations and procedures.
• Experience in supervising and training housekeeping staff.
• Ability to handle and investigate complaints regarding housekeeping services.

Responsibilities

• Assign and supervise activities of room attendants.
• Conduct orientation and in-service training for housekeeping associates.
• Inspect assigned apartments for cleanliness and maintenance.
• Counsel, motivate, and discipline employees as needed.

Skills

Housekeeping operations

Supervision and training

Complaint investigation

Attention to detail

Job description

The Guest Room Team Leader must be full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of residents.

• Establishes standards and procedures for work of housekeeping associates.
• Supervises, trains and retrains Housekeeping Associates.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Schedule and carry out periodical cleaning programs.
• Inspects apartments assigned to them for maintenance and cleanliness.
• Follow up on outstanding maintenance.
• To pay special attention to VIP apartments and residents.
• Pays special attention to sick residents.
• Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
• Attends associate meetings to discuss company policies and residents' complaints.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Makes recommendations to improve service and ensure more efficient operation.
• Counsel, motivate, train and discipline employees when necessary.
• Daily checks to ensure no linen or equipment abuse.
• Immediate reporting of any damage to furniture, fitting and equipment.
• Performs cleaning duties in cases of emergency or staff shortage.