Hotel Operations Leader: Guest Experience & Efficiency

hotel de singapore pte. ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Hotel de Singapore Pte. Ltd. is seeking an experienced Supervisor to oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, Security and outsourced services.

You will lead cross-functional teams to ensure smooth operations and high service standards, while maintaining guest satisfaction. Ideal candidates will possess strong leadership, excellent communication, and the ability to manage staffing, performance and safety compliance.

Qualifications

• Proven experience as Supervisor or similar role.
• Experience managing multi-hotel operations is an advantage.
• Excellent communication and interpersonal skills.
• Organizational and leadership abilities.
• Self-motivated with a results-driven approach.
• Problem-solving skills.

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, Security, and outsourced services.
• Lead operational teams to ensure smooth operations and high service standards.
• Monitor guest satisfaction and professionally handle feedback and complaints.
• Oversee staffing, scheduling, and manpower planning to optimize deployment.
• Mentor staff to maintain quality, standards and productivity.
• Monitor costs and drive efficiency to control expenses.
• Coordinate staff training, onboarding and performance monitoring.
• Liaise with contractors and outsourced providers to ensure service quality and compliance.
• Identify and resolve operational issues to minimize disruptions.
• Ensure facilities and operations comply with safety policies.
• Respond to emergencies and manpower shortages.
• Maintain clear communication between departments and management.
• Work with Hotel Manager to achieve operational goals.
• Perform other duties as assigned by management.

Skills

Leadership

Communication

Interpersonal skills

Job description

Hotel de Singapore Pte. Ltd. is seeking an experienced Supervisor to oversee daily hotel operations across Front Office, Housekeeping, F&B, Engineering, Security and outsourced services.

You will lead cross-functional teams to ensure smooth operations and high service standards, while maintaining guest satisfaction. Ideal candidates will possess strong leadership, excellent communication, and the ability to manage staffing, performance and safety compliance.