Hotel Operations Lead: Guest Experience & Efficiency

eighteen m pte. ltd.

Singapore

On-site

SGD 60,000 - 100,000

Full time

3 days ago

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Job summary

eighteen m pte. ltd. in Singapore is seeking a Hotel Operations Manager to oversee daily hotel operations in the Chinatown Central Region.

This full-time role covers front desk, housekeeping and maintenance, staff supervision and guest experience optimization. You will develop strategies to improve efficiency, guest satisfaction and profitability, lead and train a team, monitor performance metrics, ensure safety and regulatory compliance, and coordinate with departments to address guest

Qualifications

Experience in hotel operations management or related field.
Strong leadership and decision-making skills.
Excellent communication and interpersonal abilities.
Proficiency in hotel management software and data analysis tools.
Understanding of hospitality industry trends and regulatory requirements.
Ability to multitask and work under pressure.

Responsibilities

Oversee all hotel operations including front desk, housekeeping and maintenance.
Develop and implement strategies to boost efficiency, guest satisfaction and profitability.
Lead, train and motivate hotel staff to deliver exceptional service.
Monitor performance metrics and identify areas for improvement.
Ensure compliance with industry regulations, safety standards and brand guidelines.
Collaborate with departments to coordinate activities and respond to guest inquiries.
Manage inventory, procurement and budgeting processes.