Hotel General Manager: Guest Experience & Growth

Amrise Hotel Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Amrise Hotel Pte Ltd in Singapore is seeking an experienced Hotel Operations Manager to oversee daily operations, uphold service standards, and drive profitability. You will lead Heads of Department, develop annual budgets, monitor financial performance, and implement revenue optimization, sustainability, and guest-satisfaction initiatives.

The role requires 3–4 years of supervisory hotel operations experience, strong communication, and a professional approach to guest service and staff

Qualifications

• Diploma or Degree in Hospitality Management or related discipline.
• 3–4 years of hotel operations experience including supervisory roles.
• Experience leading teams and coordinating hotel departments.
• Strong communication to assist guests and coordinate with staff.
• Ability to manage budgets, control costs, and monitor operational performance.
• A professional approach to guest service and complaint resolution.

Responsibilities

• Oversee daily hotel operations ensuring policy compliance and service standards.
• Lead Heads of Department to meet operational, financial, and guest targets.
• Develop and manage annual operating budgets, capex plans, and business plans.
• Monitor P&L, revenue forecasts, and costs to maximize profitability.
• Drive sales, revenue management, and yield optimization initiatives.
• Enhance guest satisfaction through service excellence and complaint handling.
• Lead refurbishment projects, maintenance, and improvements.
• Recruit, develop, and retain talent while complying with HR policies.
• Ensure procurement, engineering, facilities, safety, and support functions.
• Prepare regular financial and operational reports for owners and stakeholders.
• Implement sustainability initiatives and environmental policy compliance.
• Undertake additional duties as assigned by hotel owner.

Skills

Team leadership

Communication skills

Budgeting & cost control

Guest service excellence

Education

Diploma or Degree in Hospitality Management

Job description

Amrise Hotel Pte Ltd in Singapore is seeking an experienced Hotel Operations Manager to oversee daily operations, uphold service standards, and drive profitability. You will lead Heads of Department, develop annual budgets, monitor financial performance, and implement revenue optimization, sustainability, and guest-satisfaction initiatives.

The role requires 3–4 years of supervisory hotel operations experience, strong communication, and a professional approach to guest service and staff