Hotel Operations Lead — Guest Services & Rooms

HOTEL DE SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 42.000 - 66.000; Vollzeit

Zusammenfassung

Hotel de Singapore Pte. Ltd. seeks a capable supervisor to oversee daily hotel operations across Front Office, Housekeeping, Guest Services and Maintenance. You will monitor staff performance, attendance, and shift rosters while coordinating with departments to ensure smooth guest experiences.

The role emphasizes handling guest enquiries, maintaining service standards, and assisting with monitoring expenses and inventory. You will train staff to sustain quality and report issues to management.

Qualifikationen

• Relevant experience in hotel operations or supervisory role.
• Strong leadership and communication skills.
• Ability to supervise staff and manage daily operations.
• Knowledge of hotel procedures and guest service standards.
• Willingness to work shifts, weekends and holidays.

Aufgaben

• Supervise and coordinate daily hotel operations, including Front Office, Housekeeping, Guest Services and Maintenance.
• Monitor staff attendance, work performance, duty rosters and manpower allocation.
• Coordinate with different departments to ensure smooth hotel operations.
• Handle guest enquiries, feedback and complaints professionally.
• Monitor room availability, cleanliness, maintenance and service standards.
• Assist in monitoring operational expenses, inventory and resource utilisation.
• Train, guide and supervise hotel employees to maintain service quality and productivity.
• Prepare daily operational reports and report important issues to management.
• Ensure compliance with hotel policies, standard operating procedures and workplace safety requirements.
• Identify operational issues and recommend improvements to enhance productivity and guest satisfaction.

Jobbeschreibung

Hotel de Singapore Pte. Ltd. seeks a capable supervisor to oversee daily hotel operations across Front Office, Housekeeping, Guest Services and Maintenance. You will monitor staff performance, attendance, and shift rosters while coordinating with departments to ensure smooth guest experiences.

The role emphasizes handling guest enquiries, maintaining service standards, and assisting with monitoring expenses and inventory. You will train staff to sustain quality and report issues to management.