Hotel Front Office Executive (Duty Manager)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore seeks a Front Office Executive to assist in managing the front office operations. The ideal candidate has at least 2 years of experience in the hotel industry and possesses strong customer service skills. Responsibilities include supervising staff, assisting guests with check-in/check-out, and providing concierge services to ensure guests have a comfortable stay. A competitive benefits package is offered.

Benefits

Annual Wage Supplement (13th month bonus)

Outpatient medical benefits

Dental benefits

Qualifications

• Certificate/Diploma in Hotel Accommodation from SHATEC or equivalent.
• Minimum 2 years experience in hotel front office.
• Excellent customer service skills.

Responsibilities

• Supervise Front Desk staff to ensure smooth operations.
• Provide excellent guest services at Front Office.
• Escort VIP guests to their rooms and amenities.
• Monitor room availability for operations.
• Assist guests with check-in and check-out.
• Train new Front Desk Officers in customer service.
• Provide concierge services during guest stays.

Job description

Job Description:

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

Key Responsibilities:

• Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.
• Provide excellent guest services to all guests making their enquirers at the Front Office counters.
• Escort VIP guests to their rooms and show them the amenities within the rooms.
• Ensure that the availability of rooms are closely monitored to make the needs of the operations.
• Assists all guests in their check in and check out registration and make them feel comfortable at all times.
• Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.
• Provide concierge services to the guests during their stay with the Hotel.

Requirements:

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.
• Possess at least 2 years of experience in the same capacity in the Hotel industry.
• Excellent customer service skills in handling large group check in and check out services.

Other Information:

• Annual Wage Supplement (13th month bonus - AWS)
• Outpatient medical benefits
• Dental benefits
• Other benefits