Healthcare Customer Support Associate (Multi-Channel)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a passionate Customer Support Associate to join their contact centre team. This role involves being the first point of contact for patients and customers, assisting with appointment bookings and inquiries via phone, email, and live chat. Candidates should have at least a GCE ‘O’/‘A’ Level or Diploma, along with a year of customer service experience and excellent communication skills. The position requires effective problem-solving in a dynamic environment and a team-oriented attitude.

Qualifications

• At least 1 year of customer service or call centre experience, preferably in healthcare.
• Strong computer literacy and ability to multitask in a fast-paced environment.
• Positive attitude and willingness to work as a team.

Responsibilities

• Handle patient and customer enquiries through calls, emails, and live chat.
• Provide accurate information and ensure excellent customer service.
• Liaise with departments to resolve issues and escalate when necessary.

Skills

Excellent communication

Problem-solving skills

Team player

Customer service mindset

Education

GCE ‘O’/‘A’ Level or Diploma

Job description

A healthcare service provider in Singapore is seeking a passionate Customer Support Associate to join their contact centre team. This role involves being the first point of contact for patients and customers, assisting with appointment bookings and inquiries via phone, email, and live chat. Candidates should have at least a GCE ‘O’/‘A’ Level or Diploma, along with a year of customer service experience and excellent communication skills. The position requires effective problem-solving in a dynamic environment and a team-oriented attitude.