Head of Workplace Experience & Ambassadors

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a Workplace Experience Lead to manage a team of ambassadors delivering hospitality, support, and engagement across the client’s workspace. The role blends client relationship acuity with hands-on experience design in a dynamic setting.

Responsibilities include partnering with HR, Technology, and Security; guiding service delivery to reflect the client’s culture; and ensuring operations meet safety, privacy, and contractual standards.

Qualifications

• Diploma in Business, Hospitality, Communications, HR, or related field.
• 4+ years in client-facing roles within workplace experience, facilities services or customer success.
• Proven leadership of frontline teams (5+ members) with coaching and performance accountability.
• Strong interpersonal and communication skills to navigate diverse stakeholder groups and represent the client’s brand.
• Familiarity with workplace tech such as desk booking apps and visitor management systems.

Responsibilities

• Lead a team of Workplace Ambassadors and drive service excellence.
• Build and manage relationships with client HR, Technology, Security, and other stakeholders.
• Oversee daily ambassador-led services including events, office readiness and employee support.
• Co-create and implement tailored workplace programs to boost engagement and reinforce the client’s employer brand.
• Monitor site operations for cleanliness, safety and brand consistency; coordinate with internal teams to resolve issues promptly.
• Gather feedback and analyze trends to propose improvements and optimize experience.
• Ensure activities meet SLAs, safety, data privacy, and reporting requirements.

Skills

Team Leadership

Client-facing

Stakeholder Mgmt

People Development

Facilities Services

Communication

Education

Diploma or equivalent

Job description

Jones Lang LaSalle Incorporated in Singapore is seeking a Workplace Experience Lead to manage a team of ambassadors delivering hospitality, support, and engagement across the client’s workspace. The role blends client relationship acuity with hands-on experience design in a dynamic setting.

Responsibilities include partnering with HR, Technology, and Security; guiding service delivery to reflect the client’s culture; and ensuring operations meet safety, privacy, and contractual standards.