Head of Merchant Success – eCommerce Growth Leader

SHOPLINE; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading smart commerce platform in Singapore is seeking a Head of Customer Success to define growth strategies for merchants. This role requires over 8 years of experience in customer-facing roles, with a focus on team leadership and eCommerce. Responsibilities include guiding a Merchant Success team, collaborating with various departments to enhance the merchant experience, and ensuring effective execution. This is an opportunity to lead in a dynamic environment dedicated to empowering merchants.

Qualifications

• 8+ years of experience in a customer-facing role with team-leading background.
• Track record of establishing Customer Success programs that drive relationships and retention.
• Exceptional communication ability and understanding of eCommerce customer concerns.

Responsibilities

• Define product solution plans and growth strategy for merchants.
• Act as a trusted advisor for merchants by understanding their business.
• Build and mentor the Merchant Success team.

Skills

Customer relationship management

Team leadership

E-commerce business acumen

Communication skills

Analytical skills

Job description

A leading smart commerce platform in Singapore is seeking a Head of Customer Success to define growth strategies for merchants. This role requires over 8 years of experience in customer-facing roles, with a focus on team leadership and eCommerce. Responsibilities include guiding a Merchant Success team, collaborating with various departments to enhance the merchant experience, and ensuring effective execution. This is an opportunity to lead in a dynamic environment dedicated to empowering merchants.