Head of Customer Success: SaaS Activation & Growth

HASHMETA AI PTE. LTD.; Singapore; On-site; SGD 85,000 - 106,000; Full time

Benefits offered by this job

Structured onboarding program

Hands-on work with AI tools

Fair Employment Guidelines

Job summary

Hashmeta AI in Singapore is seeking a senior Customer Success leader to design onboarding journeys and activate customers quickly. You will own health scores, escalation handling, and churn reporting, while guiding onboarding specialists and CSMs. Collaborate with Sales on renewals and expansions.

The role requires 6+ years in SaaS CS with proven leadership and a track record in improving activation and retention. This is a hands-on, fast-growing team based in Singapore.

Qualifications

• 6+ years in SaaS customer success, including team leadership.
• Track record of improving activation and retention.

Responsibilities

• Design onboarding and activation journeys for self-serve and managed customers.
• Own customer health scores, escalations and churn reporting.
• Lead onboarding specialists and customer success managers.
• Work with Sales on renewals and expansion.

Skills

SaaS customer success leadership

Activation & retention optimization

Job description

Hashmeta AI in Singapore is seeking a senior Customer Success leader to design onboarding journeys and activate customers quickly. You will own health scores, escalation handling, and churn reporting, while guiding onboarding specialists and CSMs. Collaborate with Sales on renewals and expansions.

The role requires 6+ years in SaaS CS with proven leadership and a track record in improving activation and retention. This is a hands-on, fast-growing team based in Singapore.