Head of Central Operations

BDO UNIBANK, INC. (Singapore Branch); Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading bank in Singapore seeks a Head of Central Operations Group to provide strategic leadership and operational oversight. The role includes managing multiple functions such as Operations and IT, ensuring compliance, driving process improvements, and overseeing project management. Candidates should possess strong experience in banking operations and leadership skills.

Responsibilities

• Lead and manage the Central Operations Group, comprising Operations, Project Management, and IT.
• Ensure compliance with internal policies and regulatory requirements.
• Drive business process re-engineering initiatives.
• Monitor and analyze KPIs and SLAs for operational targets.
• Supervise the delivery of a portfolio of projects.
• Oversee IT functions and ensure adherence to controls.
• Develop and maintain operations manuals and training materials.

Job description

Job Mandate

The Head of Central Operations Group is responsible for providing strategic leadership and operational oversight across multiple critical functions, ensuring efficiency, compliance, and service excellence. This role encompasses the management of Operations, Information Technology, and Project Management to support the bank’s business objectives. This role will report to the Chief Executive of the Singapore Branch.

Duties & Responsibilities

1. Operational Oversight

   Lead and manage the Central Operations Group, comprising of:

   • Operations: Wealth (Private Banking) Operations, Treasury Operations, Trade Finance Operations, Loan Operations
   • Project Management
   • Information Technology
2. Risk & Compliance

   Ensure full compliance with internal policies, regulatory requirements, and industry standards.

   Establish, monitor, and maintain operational risk indicators and controls to mitigate fraud and financial or reputational losses.

   Oversee business continuity planning (BCP) readiness and facilitate periodic testing and reviews.

3. Process Improvement

   Drive business process re-engineering initiatives to enhance service quality, cost efficiency, and operational control.

   Lead change management programs, including system upgrades and automation projects.

4. Performance & Service Delivery

   Monitor and analyze KPIs and SLAs to ensure operational targets are consistently achieved.

   Conduct regular service reviews with vendors and banking partners to maintain high service standards.

5. Project Management

   Supervise the delivery of a portfolio of projects focused on process enhancement, product development, and automation.

   Provide guidance to the project management team to ensure timely and successful execution.

6. Information Technology

   Oversee IT functions, including: Banking and Wealth Application Support, Application Development, and IT Infrastructure and Operations

   Ensure adherence to IT-related audits, control mechanisms, and compliance requirements.

7. Documentation & Training

   Oversee the development and maintenance of operations manuals, user guides, and training materials.

   Promote cross-functional training and continuous professional development within the team.

Minimum Qualification Requirements