Head Concierge: Guest Experience & Service Excellence

CADMUS RESOURCES; Singapore; On-site; SGD 55,800 - 78,120; Full time

Job summary

A leading hospitality company in Singapore seeks a Concierge Team Leader to oversee a dedicated team and ensure exceptional service delivery to guests. The role involves managing day-to-day operations, refining service standards, and conducting training while addressing customer feedback. The ideal candidate will have significant experience in luxury hospitality and a strong leadership background.

Qualifications

• Min 8 to 10 years of concierge experience.
• Experience in managing and leading a team.
• Background in luxury hospitality preferred.

Responsibilities

• Oversee Concierge team and ensure quality service.
• Manage staffing rosters and provide hands-on coverage.
• Implement training and refine service standards.

Skills

Team Management

Customer Service Excellence

Training Delivery

Service Operations

Education

Diploma in any discipline

Job description

A leading hospitality company in Singapore seeks a Concierge Team Leader to oversee a dedicated team and ensure exceptional service delivery to guests. The role involves managing day-to-day operations, refining service standards, and conducting training while addressing customer feedback. The ideal candidate will have significant experience in luxury hospitality and a strong leadership background.