HDB Housing Services Manager - Customer Relations

Housing & Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Housing & Development Board is seeking an Estate Manager (Customer Relations) to ensure high-quality housing services for applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB housing loans, and handle sale/resale transactions with a focus on accuracy and customer experience.

You will also respond to appeals, draft submissions for management, and coordinate with applicants, residents, solicitors, and agencies.

Qualifications

• Excellent interpersonal skills
• Customer-service mindset
• Ability to establish rapport with people at all levels
• Team player

Responsibilities

• Assess eligibility for flat purchases, CPF housing grants, and HDB housing loans.
• Process sale and resale transactions for flats.
• Respond to appeals and prepare case reports/drafts for management.
• Liaise with applicants, residents, solicitors and agencies; supervise counter operations if needed.

Job description

The Housing & Development Board is seeking an Estate Manager (Customer Relations) to ensure high-quality housing services for applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB housing loans, and handle sale/resale transactions with a focus on accuracy and customer experience.

You will also respond to appeals, draft submissions for management, and coordinate with applicants, residents, solicitors, and agencies.