Housing Access & Eligibility Lead

HDB Housing & Development Board; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Estate Manager (Customer Relations) at HDB in Singapore delivers quality housing services to flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, and by processing sale and resale transactions.

You will liaise with applicants, residents, solicitors and agencies, assess appeals, prepare case reports, and draft submissions for management's consideration.

Qualifications

• Good team player with excellent interpersonal and customer-service mindset.
• Ability to establish rapport with people at all levels.
• 1+1 year contract offered.

Responsibilities

• Deliver quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans.
• Process sale and resale transactions and respond to appeals from customers who deviate from eligibility conditions.
• Prepare case reports and draft submissions for management’s consideration, and liaise with applicants, residents, solicitors and agencies.
• Support counter operations when rostered to ensure smooth service delivery.

Skills

Interpersonal skills

Customer-service mindset

Team player

Job description

The Estate Manager (Customer Relations) at HDB in Singapore delivers quality housing services to flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, and by processing sale and resale transactions.

You will liaise with applicants, residents, solicitors and agencies, assess appeals, prepare case reports, and draft submissions for management's consideration.