Estate Manager (Home Eligibility Services)

Singapore Public Service; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

1+1 year contract

Job summary

Singapore Public Service in Singapore is seeking an Estate Manager (Customer Relations) to deliver quality housing services to HDB flat applicants and residents, assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, and processing sale and resale transactions.

You will liaise with applicants, residents, solicitors and agencies, potentially supervise counter operations, and contribute to streamlined processes across the value chain, with a 1+1-year contract for

Qualifications

• Customer-service mindset with excellent interpersonal skills.
• Ability to establish rapport with people at all levels.
• Team player with a proactive approach to service.

Responsibilities

• Assess eligibility for HDB flat purchases and loans.
• Process CPF housing grants and HDB housing loans.
• Assist with sale and resale transactions of HDB flats.
• Liaise with applicants, residents, solicitors and agencies.
• Potentially supervise counter operations to ensure smooth service.

Skills

Interpersonal skills

Customer-service mindset

Team player

Communication skills

Job description

[What the role is]

The Estate Manager (Customer Relations) is responsible for delivering quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, as well as processing sale and resale transactions.

[What you will be working on]

our responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.

These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

[What we are looking for]

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1-year contract.