Housing Access & Customer Relations Manager

Housing and Development Board; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

Housing and Development Board is seeking an Estate Manager (Customer Relations) to deliver quality housing services to applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB loans, and handle sales and resale transactions with a focus on accuracy and service excellence.

You will also respond to appeals, prepare case reports, and liaise with applicants, residents, solicitors, and agencies.

Qualifications

• Experience in customer service and liaising with residents/applicants.
• Ability to assess eligibility and explain processes clearly.
• Strong communication and coordination with agencies and stakeholders.

Responsibilities

• Deliver quality housing services to applicants and residents.
• Assess eligibility for flat purchases, CPF grants, and HDB loans.
• Process sale and resale transactions for HDB flats.

Skills

Customer service mindset

Interpersonal skills

Team player

Stakeholder management

Job description

Housing and Development Board is seeking an Estate Manager (Customer Relations) to deliver quality housing services to applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB loans, and handle sales and resale transactions with a focus on accuracy and service excellence.

You will also respond to appeals, prepare case reports, and liaise with applicants, residents, solicitors, and agencies.