Estate Manager (Home Eligibility Services)

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Public Service Division is seeking an Estate Manager (Customer Relations) to deliver quality housing services to HDB flat applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB housing loans, and manage sale/resale transactions with attention to accuracy and customer care.

You will liaise with applicants, residents, solicitors, and agencies, and may supervise counter operations.

Qualifications

• Strong customer-service mindset and ability to communicate clearly with applicants and residents.
• Good interpersonal skills with the ability to build rapport across levels and teams.

Responsibilities

• Assess applicants’ eligibility to buy a new/resale HDB flat, CPF housing grants, and HDB housing loans.
• Process sale and resale transactions for HDB flats.
• Liaise with applicants/residents, solicitors, and relevant agencies to facilitate housing processes.
• May supervise counter operations to ensure smooth service delivery.
• Process Enhanced CPF Housing Grant applications.
• Contribute to streamlining work processes for customers and staff.

Skills

Customer service

Interpersonal skills

Teamwork

Job description

[What the role is]

The Estate Manager (Customer Relations) is responsible for delivering quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, as well as processing sale and resale transactions.

[What you will be working on]

our responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants’ eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management’s consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.
These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

[What we are looking for]

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.
Successful candidates will be offered a 1+1-year contract.