Estate Operations & Customer Service Manager

Housing & Development Board; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Housing & Development Board is seeking an Estate Manager in the Sales Department's Customer Service & Operations Team to supervise frontline officers and oversee daily counter operations, ensuring smooth service delivery. You will manage complex cases, review processes, and liaise with applicants and agencies to enhance customer experience.

You may be rotated to serve as Customer Relations Manager, handling sales applications, appeals and Enhanced CPF Housing Grant processing, with liaison to

Qualifications

• Background in Estate Management, Business Administration, Operations Management or related disciplines.
• Experience supervising staff in frontline operations or customer service.
• Strong interpersonal and people management skills with ability to motivate and foster teamwork.
• Good judgement and problem-solving in complex customer situations and operational challenges.
• Excellent communication and negotiation skills.
• High personal integrity, accountability and customer-service mindset.

Responsibilities

• Supervise frontline officers and oversee daily counter operations for smooth service delivery.
• Manage complex cases and resolve escalated issues with sound judgement and empathy.
• Review and streamline operational processes to improve service delivery and productivity.
• Collaborate with internal stakeholders to enhance systems and e-services used by frontline officers.
• Support implementation of new housing policies and operational procedures for effective service.
• May rotate to act as Customer Relations Manager, handling applications, appeals and liaising with applicants and agencies.

Skills

Estate management

Job description

Housing & Development Board is seeking an Estate Manager in the Sales Department's Customer Service & Operations Team to supervise frontline officers and oversee daily counter operations, ensuring smooth service delivery. You will manage complex cases, review processes, and liaise with applicants and agencies to enhance customer experience.

You may be rotated to serve as Customer Relations Manager, handling sales applications, appeals and Enhanced CPF Housing Grant processing, with liaison to