Estate Manager (Home Eligibility Services)

Housing & Development Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Housing & Development Board is seeking an Estate Manager (Customer Relations) to ensure high-quality housing services for applicants and residents. You will assess eligibility for flat purchases, CPF housing grants, and HDB housing loans, and handle sale/resale transactions with a focus on accuracy and customer experience.

You will also respond to appeals, draft submissions for management, and coordinate with applicants, residents, solicitors, and agencies.

Qualifications

• Excellent interpersonal skills
• Customer-service mindset
• Ability to establish rapport with people at all levels
• Team player

Responsibilities

• Assess eligibility for flat purchases, CPF housing grants, and HDB housing loans.
• Process sale and resale transactions for flats.
• Respond to appeals and prepare case reports/drafts for management.
• Liaise with applicants, residents, solicitors and agencies; supervise counter operations if needed.

Job description

What the role is

The Estate Manager (Customer Relations) is responsible for delivering quality housing services to HDB flat applicants and residents by assessing eligibility for flat purchases, CPF housing grants, and HDB housing loans, as well as processing sale and resale transactions.

What you will be working on

Our responsibilities as a customer relations manager are to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. You will be involved in assessing applicants' eligibility to buy a new/resale HDB flat, receive CPF housing grants and take an HDB housing loan, providing guidance towards informed housing and prudent financing decisions or processing of the sale or resale transactions of HDB flats. You will assess and respond to appeals from customers who deviate from the eligibility conditions to buy an HDB flat, prepare case reports and draft submissions for management's consideration for deserving cases. Your duties also include the day-to-day liaison with applicants/residents, solicitors and relevant agencies. You may also be rostered to supervise counter operations to ensure they run smoothly, as well as process Enhanced CPF Housing Grant applications from flat buyers.

These duties will give you an in-depth appreciation of the HDB flat purchase value chain, and present opportunities to streamline work processes for both our customers and staff.

What we are looking for

You should be a good team player with excellent interpersonal skills, possess a customer-service mindset and the ability to establish rapport with people at all levels.

Successful candidates will be offered a 1+1-year contract.