Gym Operations & Member Experience Manager

BJZYMNASTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading sports facility in Singapore is seeking a Sports Administrator to manage daily operations, customer relations, and event planning. The ideal candidate will have a strong background in administration and customer service, alongside excellent organizational and communication skills. The role includes responsibilities for managing class schedules and financial processes, as well as supporting marketing efforts. Applicants should be prepared for a full-time commitment with some evenings and weekends required.

Qualifications

• Proven experience in customer service or sports/fitness operations.
• Excellent communication with conflict resolution skills.
• First-aid certified or willing to obtain certification.

Responsibilities

• Guide and assist students and parents in selecting programs.
• Manage class schedules and facility organization.
• Process payments and maintain accurate financial records.
• Organize events and coordinate logistics for planning.

Skills

Customer service experience

Organizational skills

Communication skills

Multitasking ability

Problem-solving skills

Tools

Microsoft Office/Google Suite

CRM tools

POS systems

Social media tools (e.g., Canva)

Job description

A leading sports facility in Singapore is seeking a Sports Administrator to manage daily operations, customer relations, and event planning. The ideal candidate will have a strong background in administration and customer service, alongside excellent organizational and communication skills. The role includes responsibilities for managing class schedules and financial processes, as well as supporting marketing efforts. Applicants should be prepared for a full-time commitment with some evenings and weekends required.