Guest Services Officer

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a guest relations officer to ensure an outstanding experience for all guests. Responsibilities include greeting guests upon arrival, providing information about their stay, and assisting with various inquiries. The ideal candidate should have strong interpersonal and communication skills, and the ability to work well in a team. Fluency in English is essential. This position is crucial for delivering exceptional service and maintaining guest satisfaction.

Qualifications

• Ability to deal with the public in a professional and courteous manner.
• Strong interpersonal skills and the ability to work well in teams.
• Excellent communication skills with a passion to serve.

Responsibilities

• Meet and greet all guests on arrival.
• Provide information pertaining to the guest’s stay.
• Assist guests with various requests and inquiries.

Skills

Interpersonal skills

Conflict resolution

Communication skills

Teamwork

Customer service

Job description

Job Responsibility

• Meets and greets all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.

Position Requirements

• Ability to deal with the public in a professional and courteous manner.
• Ability to handle conflict situations in a professional manner.
• Strong interpersonal skills and the ability to work well in teams.
• Able to create positive and effective working relationships with both guests and team members.
• Excellent communication skills with the passion to serve.
• Good command of English language.