Guest Services Manager

MOMENTUS HOTEL ALEXANDRA; Singapore; Presencial; SGD 3200 - 4800; Jornada completa

Descripción de la vacante

Momentus Hotel Alexandra in Singapore is seeking a Front Office supervisor to direct, monitor and supervise daily operations across Front Office and related services. You will ensure guest needs are met promptly and handle complaints with tact and diplomacy.

Responsibilities include assisting with check-in/check-out, VIP room inspections, inventory management and training reception staff through On-Job-Training.

Formación

• Familiar with Opera Cloud is an added advantage
• Able to work independently
• Able to work rotating shifts & public holidays

Responsabilidades

• Direct, monitor and supervise day-to-day activities of all Front Office sections
• Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
• Assist in checking in / out of guests
• Assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP's room
• Monitor room inventory closely to maximize revenue and occupancy from group allotments
• Be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Descripción del empleo

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy.
• To assist in checking in / out of guests.
• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP's room.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage
• Able to work independently
• Able to work rotating shifts & public holidays