Front Office - Guest Services Agent

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a Guest Services Agent to create memorable experiences for guests throughout check-in, check-out, and reservations. This role requires a candidate with excellent customer service skills and the ability to anticipate guest needs.

The ideal candidate will be confident, well-groomed, and possess effective communication skills in English. Familiarity with Opera and Microsoft Office is an advantage, as well as the ability to handle pressure and work on rotating shifts.

Qualifications

• Excellent verbal and written communication skills in English.
• Demonstrated confidence and pleasant demeanor.
• Ability to manage stressful situations effectively.

Responsibilities

• Provide excellent service and build strong guest relationships.
• Take ownership of guest issues and resolve them promptly.
• Identify and address problems through careful analysis.

Skills

Good command of English

Confident disposition

Ability to work under pressure

Tools

Opera

Microsoft Office

Job description

The Guest Services Agent is responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations and rooms enquiries, must have an intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

Core Responsibilities

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ needs
• Take ownership of guests issues or problems and take action to resolve problems immediately
• Recognise and resolve problems by seeking, examining, and interpreting information from different sources to determine cause and develop solutions

The Ideal Candidate:

• Good command of English in both verbal and written communication
• Confident with a pleasant disposition and well groomed
• Ability to work under pressure and on rotating shifts
• Knowledge of Opera and Microsoft Office is an advantage