Duty Manager

WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

WorldWide Hotels Management (H) PTE. LTD. in Singapore seeks a Duty Manager to lead Front Office operations, ensuring swift, courteous service and seamless guest experiences.

You will supervise Front Office staff, coordinate with other departments, handle guest requests and complaints, and uphold hotel standards, security and appearances.

The ideal candidate holds a hospitality qualification and at least four years in full-service hotels, and is willing to work rotating shifts, including weekends.

Qualifications

• Degree or Diploma in Hospitality Management or other relevant qualification preferred.
• Minimum 4 years' related experience in a full-service or mid-range hotel.
• Commitment to rotating shifts, any day including weekends and public holidays.
• Excellent communication skills and ability to interact with guests, staff and third parties.
• High attention to detail and ability to multi-task in a fast-paced setting.

Responsibilities

• Oversee lobby operation to ensure quick and efficient guest service.
• Provide general management support across Front Office operations.
• Coordinate with other departments to maintain Front Office functionality.
• Ensure departmental standards, policies and procedures are followed.
• Lead a team to respond to guest complaints and fulfill special requests.

Skills

Communication

Guest interaction

Attention to detail

Multi-tasking

Fast-paced environment

Education

Hospitality Management Degree

Job description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.

To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.

Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)

Ensure that departmental standard, policies, and procedures are maintained.

Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.

Attend to guests' enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.

Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.

Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

Degree or Diploma in Hospitality Management or other relevant qualification is preferred.

Minimum 4 years' related experience in a full-service hotel or mid-range hotel.

Commitment to work rotating shift and any day, including weekends and public holidays.

Great communication skills, ability to interact with guests, employees and third parties

High attention to details.

Ability to multi-task and work efficiently in a fast-paced environment.