Front Office Executive

Grand Mercure; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Grand Mercure Singapore seeks a Front Office Executive to deliver consistent, excellent guest service and lead the Reception team in creating memorable hotel experiences.

You will handle check-in/check-out, coordinate room status with Housekeeping, manage guest feedback, and adapt to rotating shifts including weekends and public holidays.

Qualifications

• 2–3 years of experience in a similar front office role.
• Knowledge of Opera is preferred.
• Customer oriented with a pleasant disposition.
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holidays.

Responsibilities

• Provide friendly, accurate and efficient check-in/check-out for all guests.
• Ensure correct room assignments and effective inventory management.
• Coordinate room status with Housekeeping for timely updates.
• Understand room status, location, types and rates.
• Handle guest feedback and provide courteous service recovery.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Shift work

Tools

Opera

Job description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.