Duty Manager

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

OASIA HOTEL DOWNTOWN, SINGAPORE is seeking a Front Office supervisor to oversee reception, cashier, reservations, and related services. You will ensure smooth check-ins/outs, resolve guest issues tactfully, and maintain VIP room standards.

You will also lead training, monitor security, and drive revenue through effective room inventory and group bookings. The role requires a Diploma in Hospitality or related field with 2–3 years in Front Office or supervisory roles, and proficiency in Opera PMS.

Qualifications

• Diploma in Hospitality, Tourism, or related field.
• 2–3 years of Front Office or supervisory experience.
• Proficient in Opera PMS or other hotel management systems.
• Strong leadership, communication, and problem-solving skills.
• Willing to work rotating shifts, weekends, and public holidays.

Responsibilities

• Supervise Front Office sections—reception, cashier, telephone, reservations, and baggage services—to project a positive corporate image.
• Provide prompt, courteous service and handle guest complaints with tact and diplomacy; assist in guest check-ins and check-outs.
• Inspect VIP rooms, escort VIPs to their rooms, ensure complimentary amenities, and inform relevant departments of VIP arrivals.
• Check logbooks at shift start, issue keys to authorized staff, and follow up on enquiries, reservations, and complaints.
• Monitor security-related matters and coordinate with Security Department on incidents and guest conduct.
• Maintain cash float and authorize rate/room changes, paid outs, advances, and cheque acceptance per procedures.
• Lead training for all reception staff; plan, organize, and conduct on-the-job training.
• Conduct spot checks when Outlet Manager is absent and monitor room inventory to maximize utilization and revenue.
• Collaborate with Sales to optimize revenue and occupancy from group bookings; participate in evacuation drills as required.

Job description

Job Description

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.


• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.


• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.


• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.


• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.


• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.


• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.


• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.


• Conduct spot checks on outlets in the absence of the Outlet Manager.


• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.


• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.


• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Job Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.


• At least 2-3 years of Front Office or supervisory experience in the hotel industry.


• Proficient in Opera PMS or other hotel management systems.


• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.


• Strong leadership, communication, and problem-solving skills.


• Service-oriented with the ability to handle guest feedback and operational issues effectively.


• Well-groomed and professional in appearance and demeanor.


• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.