Guest Services Executive

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Mercure Singapore Bugis is seeking a proactive Front Office Supervisor to greet guests, manage check-in/out, and resolve enquiries.

You will lead a front-office team, uphold high service standards, contribute to guest satisfaction, and assist the Duty Managers when needed while aiming to maximize room revenue.

Qualifications

• Minimum 3 years of hotel front office experience.
• Diploma in Hospitality Management preferred.
• Fluency in English; resilient under pressure; weekend/PH work required.

Responsibilities

• Assist guests with check-in/check-out and handle enquiries, feedback and complaints.
• Ensure memorable stays and supervise junior colleagues in operations.
• Support Duty Managers when unavailable and motivate the front-office team.
• Lead front-office to deliver high-quality service and meet targets.
• Help maximise rooms revenue through effective revenue management.

Skills

Opera system knowledge

Education

Diploma in Hospitality Management

Job description

Duties

• Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.
• Ensures that guests' stay at the hotel is memorable
• Assists Duty Managers in resolving issues while they’re not available.
• Manages and motivates front-office teams to provide high-quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experience.
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays