Guest Relations Officer / Executive (Front Office)

UE PARK AVENUE INTERNATIONAL PTE. LTD.; Singapore; Presencial; SGD 29 000 - 40 000; Tempo integral

Resumo da oferta

UE Park Avenue International invites an enthusiastic Guest Relations Officer to join our hotel team in Singapore. You will be the first point of contact, delivering excellent service, greeting guests, registering them, and issuing keys while maintaining smooth front-desk operations.

You will handle guest inquiries, reservations via Opera, and cashiering duties, while ensuring safety and security policies are followed and reporting requirements are met.

Qualificações

• People oriented with excellent customer service skill.
• Strong written and verbal communication.

Responsabilidades

• Check-in and check-out promptly according to hotel procedures.
• Greet guests warmly, register and issue room keys using standards.
• Interact with guests and attend to enquiries.
• Handle cashiering duties.
• Maintain filing system and required reports.
• Handle guest reservations using Opera system.
• Provide information about amenities, attractions and services.
• Anticipate guest needs and build rapport.
• Ensure front counter and back-office security policies are followed.

Conhecimentos

Customer service

People orientation

Communication skills

Ferramentas

Opera

Descrição da oferta de emprego

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest's enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends