Duty Manager

ORCHARD RENDEZVOUS HOTEL, SINGAPORE; Singapore; On-site; SGD 67,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

ORCHARD RENDEZVOUS HOTEL, SINGAPORE is seeking a Duty Manager to direct and supervise day-to-day Front Office and related operations, ensuring smooth service and adherence to hotel standards. You will lead reception, cashier, reservations, and guest services while maintaining a positive brand image.

The role requires 2–3 years in Front Office supervision, competency in Opera PMS, and a professional customer-focused approach. Rotating shifts, weekends, and public holidays are expected.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• 2–3 years front office or supervisory hotel experience.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications are an advantage.
• Strong leadership, communication and problem-solving skills.
• Service-oriented with ability to handle guest feedback and operational issues.
• Well-groomed and professional in appearance.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Direct day-to-day activities of Front Office and other operations.
• Supervise Front Office sections: reception, cashier, telephone, reservations and baggage.
• Provide prompt, courteous service and handle guest complaints with tact.
• Assist in guest check-ins and check-outs; escort VIPs and arrange amenities.
• Check logbook, issue keys, and manage inquiries and complaints.
• Monitor security matters with Security Department and maintain cash float.
• Authorize rate changes, paid outs, cash advances and cheques per policy.
• Take charge of training reception staff and conduct on-the-job training.
• Coordinate with Sales to optimize occupancy and revenue.
• Evacuate staff and guests during fire drills; attend CERT training.

Skills

Leadership

Communication

Problem solving

Guest service

Operational issue handling

Opera PMS

Professional appearance

Shift work

Education

Diploma in hospitality or related field

Tools

Opera PMS

Job description

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business centre. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2–3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.