Guest Relations Officer / Executive (Front Office)

UE Park Avenue International; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

UE Park Avenue International in Singapore seeks a Guest Relations Officer to be the first contact for guests at check-in, delivering exceptional service and creating a positive first impression.

You will manage front desk tasks, reservations in Opera, respond to inquiries, and maintain accuracy at the counter while upholding safety and service standards.

Qualifications

• People oriented with excellent customer service skill.
• Communication skills (written/verbal).
• Proficient in OPERA will be added advantage.
• Able to perform rotating shift, PH and weekends.

Responsibilities

• Check-in and check-out promptly and efficiently in accordance with hotel procedures.
• Greet guests on arrival, register them and issue room keys.
• Interact and attend to guests' enquiries.
• Handle cashiering duties.
• Maintain filing system and required reports.
• Handle guest reservations using Opera system.
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure safety, security and loss control policies are compiled with at the front counter and back office area.

Skills

Customer service

Communication

Tools

OPERA PMS

Job description

Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities

• Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Interact and attend to guest’s enquires
• Handle cashiering duties
• Maintain the filing system and required reports
• Handle guest reservation using Opera system
• Provide information about amenities, major attractions and hotel services.
• Anticipate guest needs and build rapport with customers.
• Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift, PH and weekends