Guest Services & Call Center Pro (Hospitality)

Andaz; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

5 days work week

Medical/Dental/Optical benefits

Staff discount

Duty meals provided

Uniform provided

Applicable midnight allowance & OT

Free Hyatt Hotel stays

Job summary

Andaz Singapore is hiring a Guest Services Officer - Telephone Operator (call centre) to deliver excellent guest service. You will be part of the Guest Services Centre within Rooms Division, supporting smooth operations and ensuring guest satisfaction.

We welcome service-oriented individuals with strong communication and interpersonal skills. No prior experience required, but 1–2 years in hotel or call centre is an asset.

Qualifications

• Minimum G.C.E. O levels.
• No prior experience required.
• 1–2 years of experience in hotel or call centre will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• MS Office, email, Opera and PABX Systems proficiency will be an asset.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Provide excellent and consistent level of service to guests.
• Assist Guest Services Centre team in achieving smooth and efficient operations within the Rooms Division.

Skills

Customer service

Telephone skills

MS Office

Shift work

Education

G.C.E. O levels

Tools

Opera

PABX Systems

Job description

Andaz Singapore is hiring a Guest Services Officer - Telephone Operator (call centre) to deliver excellent guest service. You will be part of the Guest Services Centre within Rooms Division, supporting smooth operations and ensuring guest satisfaction.

We welcome service-oriented individuals with strong communication and interpersonal skills. No prior experience required, but 1–2 years in hotel or call centre is an asset.