Guest Services Officer (Telephone Operator)

Hyatt; Singapore; On-site; SGD 25,000 - 38,000; Full time

Benefits offered by this job

5 days work week

Medical/Dental/Optical benefits

Staff discount

Duty meals provided

Uniform provided

Midnight allowance & OT

Free Hyatt Hotel stays

Job summary

Hyatt Singapore is seeking a Guest Services Officer - Telephone Operator (Call Centre) to deliver excellent guest service and support the Guest Services Centre within the Rooms Division. You will be part of a team ensuring smooth operations and courteous guest interactions.

No prior experience is required, but 1–2 years in hotel or call centre ops is a plus. Strong communication and computer skills are valued; shifts include weekends and public holidays.

Qualifications

• Must have at least G.C.E. 'O' levels.
• No prior experience required.
• 1–2 years in hotel or call centre ops is a plus.
• Good communication, telephone, interpersonal and customer relations skills.
• Computer skills: MS Office, email, Opera, PABX systems are assets.
• A can-do attitude.
• Able to work shifts, weekends and public holidays.

Responsibilities

• Provide excellent and consistent service to guests at the Guest Services Centre.
• Assist the Guest Services Centre team to ensure smooth, efficient operations within Rooms Division.
• Handle telephone/operator duties with courtesy and accuracy.

Skills

Communication skills

Interpersonal skills

Customer service

Can-do attitude

Shift work

Education

O levels

Tools

MS Office

Opera

PABX systems

Email

Job description

Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

As the Guest Services Officer - Guest Services Centre, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Your Profile

• Possesses minimum G.C.E. "O" levels.
• No prior experience is needed.
• 1-2 years of experience in hotel or call centre operations will be an added advantage.
• Good communication, telephone, interpersonal and customer relations/service skills.
• Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
• A can-do attitude.
• Able to work shifts, weekends and public holidays.

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• Uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified